Elevate Your Front Office Curriculum

  • 1

    Welcome

    • Welcome to the Program!!
  • 2

    Week 1

    • Lesson 1: Job Descriptions/Checklists

    • Week 1 Quiz
  • 3

    Week 2

    • Morning Huddle and Monthly Meeting

    • The Monthly Number Tracker

    • Treatment Tracker

    • New Patient Tracker

    • Lesson 2 Quiz
  • 4

    Week 3

    • Insurance Breakdowns and Claims

    • Bonus Video: Example of Calling To Get Breakdown

    • Lesson 3 Quiz
  • 5

    Week 4

    • Lesson 4: Insurance Aging Protocol and Appeals

    • Lesson 4 Quiz
  • 6

    Week 5

    • Collecting at time of service and Objections to Paying

    • Lesson 5 Quiz
  • 7

    Week 6

    • Patient A/R Protocol

    • Lesson 6 Quiz
  • 8

    Week 7

    • Case Acceptance- Bringing patient to YES!

    • Route Slip Video Example

    • Lesson 7 Quiz
  • 9

    Week 8

    • Phone Skills

    • NP and ER Form Walk-Through

    • Lesson 8 quiz
  • 10

    Week 9

    • Total Recare System

    • Lesson 9 quiz
  • 11

    Week 10

    • The New Patient Experience

    • Lesson 10 quiz
  • 12

    Week 11

    • Internal Marketing

    • New Patient Tracker Review

    • Lesson 11 quiz
  • 13

    Week 12

    • Customer Services WOWs

    • Lesson 12 quiz
  • 14

    *BONUS* Master Your Intra-Oral Camera Minicourse

    • *BONUS* Master Your Intra-Oral Camera Minicourse
  • 15

    Recorded Coaching Calls

    • Coaching Call 1/6/21 1.

    • Coaching Call 1/13/21

Pricing:

Please note: This is not a free course, unless otherwise specified to you by Ashley.